Fiber optic cable is a bundle of fiber optic threads made of pure glass each about the diameter of a human hair. Fiber optic cable uses light instead of electricity to carry a digital data signal. Therefore it is able to transmit information at virtually unlimited speed and capacity (higher bandwidth).

Cable can’t compare!

Don’t mistake the claims of some companies who say they have an “enhanced fiber optic network”. What they have is a hybrid connection mixing a single fiber line with the aging technology of coaxial cable. What’s the difference? Fiber-to-the-Home is a 100% fiber optic connection made directly to your home or business with the ability to carry large quantities of data an enormous distance—much faster.

Fiber technology delivers clear advantages over standard coaxial cable:

• Fiber is unquestionably the fastest, most versatile high-speed internet connection
• Virtually unlimited bandwidth—the sky’s the limit
• Get the speed you pay for all the time!
• No internet slowdowns during peak hours
• Crystal clear voice communication with less interference and reliable 911 service
• Better video experience—see higher quality streaming video on your computer
• No modem required*

*Refers to wired connection. Wireless service or multiple devices connected to the internet require a router.

Backup Power for Residential Fiber Optic Voice Telephone Services During Power Outages Click here for more information

Optical fiber is unique because it can carry a high-bandwidth signal enormous distances. The longer the distance the signal travels on copper or coaxial cable, the lower the bandwidth. Fiber networks can also be upgraded by changing the electronics or using different lasers that increase the bandwidth without changing the fiber itself. That’s why fiber networks are said to be “future proof.”

Standard costs for a Fiber Connect installation are typically $400 or more. At this time we are waiving costs for standard installation and activation to our current customers and to new customers if two or more services are subscribed from Surry Communications. (Services include Phone with TV or Broadband)

No. Fiber Connect will not increase telephone rates unless you choose an upgraded service. Over the long term, the lower maintenance costs and increased capacity afforded by fiber should provide rate stability. We will also be able to offer more service options for very little, if no additional cost.

No. Fiber Connect Customers will notice an improvement in the quality, reliability, and stability of their services.

Though we will dig a trench across your yard to provide you with a Fiber connection, our goal is to treat your property as if it were our own. We will select contractors who have that same respect and who will be responsible to promptly restore your property to a condition as close to original as possible.