The North Carolina Utilities Commission has designated Surry Communications as the “Eligible Telecommunications Carrier” for its service area for universal service purposes. The goal of universal service is to provide all citizens access to essential telecommunications services.

Surry provides the supported service – residential voice telephony service – throughout its designated service. This supported service includes:

  • Voice grade access to the public switched network;
  • Minutes of use for local service provided at no additional charge;
  • Access to emergency services provided by local government or other public safety organizations, such as 911 and enhanced 911, to the extent the local government in Surry’s service area has implemented 911 or enhanced 911 systems

Surry also offers qualified customers Lifeline service. Lifeline is a non-transferable, federal benefit that makes monthly telephone service more affordable on one wireless OR one home telephone, but not both. Based on the income-related eligibility criteria described below, you may qualify for this program. This means you may receive a monthly credit for your voice telephone service.

 The current discount provided under the Surry’s Lifeline service is up to $11.25 per month for broadband or up to $5.25 per month for voice service that the customer qualifies.  To receive this discount, an individual, a dependent, or someone in the household must participate in one of the following federal assistance programs: “Medicaid; Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps; Supplemental Security Income; Federal Public Housing Assistance (Section 8); Veterans Pension or Survivors Benefit Programs” Or, the total household income must be at or below 135% of the federal poverty guidelines.

If you have any questions, please call Surry Communications at 336-374-5021

How to Apply?

The Lifeline Universal Service Program is a government supported program available to qualified, low-income consumers and offers a discount for eligible services.  These services include telephone and internet service.

How to Apply for this Program?

You may download the application for the Lifeline discount by clicking here or stop by one of our local offices and see a Customer Service Representative.  Qualifications for this program are listed on the application.   Be sure to have proof of eligibility available for a Representative to verify.  The program allows for one discount per household address.