Who
DirecTV began as a satellite-only TV service but now also offers streaming. With this option, Internet providers like Surry Communications can use your existing internet connection to deliver DirecTV to your home.
What
DirecTV Streaming uses your home internet to deliver TV service. Residential customers can choose from different channel packages and prices. You can watch through the DirecTV app on most streaming devices, or use the Gemini device with a traditional remote and channel numbers.
Why
Surry Communications and Piedmont Communications is in the process of removing their traditional video services.
The cost to broadcast local channels, regional and national sport channels and all other channels continue to rise for a provider with less than 4,000 video subscribers, even when partnering with other similar sized companies across the United States.
DirecTV Streaming is a TV service that works through a customer’s existing High-speed internet connection. It gives subscribers the same trusted DirecTV experience without needing a satellite dish.
Key Points for Employees:
- Easy setup – Runs over the internet connection we already provide.
- Flexible options – Customers can choose from several channel packages and price points.
- Ways to watch – Customers can stream on the DirecTV app (TV, phone, tablet, or streaming device) or use the Gemini device, which includes a traditional remote with channel numbers (familiar for satellite users).
- Why we sell it – Adding DirecTV Streaming lets us meet more customer needs, create a one-stop-shop experience, and strengthen loyalty to our internet service.
Our Customer Service Representatives will be able to assist our existing video customers in determining the best video package for their viewing habits and monthly budget.
Surry Communications knows that DirecTV has:
- reliable equipment
- knowledgeable technical support by calling 1-800-531-5000
- helpful customer service by calling 1-800-531-5000
- DirecTV Chat for help is also avail, visit directv.com and login and click “Chat with Us” in the lower bottom corner.
When
Our video customers can contact our CSR team to start the conversion from traditional Surry video service to DirecTV streaming now!
But we also have a planned schedule to turn down our video services. Our customers will receive mailers, phone calls or emails about the timeframe of video service turndown in their community.
Our local customer service team will help customers choose the best package. After sign-up, DirecTV will mail them a Gemini streaming device and remote with simple step-by-step setup instructions if this is the route the customer selected. If needed, Surry Communications technicians can install the device for a hourly service fee. DirecTV bills customers directly each month for their streaming service.
Where
Our local customer service team can help by phone at 877-374-5021 or in person at any of our four retail locations.
